Definition

Playmaker's Forum

Red Herring

Red Herring

Red Herring: RD

Definition

An action or communique that draws an opponent - usually a competitor - away from its preferred position or intended course of action.

Screen

Screen

Screen: SN

Definition

The attempt by a player to borrow issues, ideas, events, or other symbolic references to advance its agenda or thwart a competitor's movements.

The Plays of Corporate Social Responsibility

Aren't They All Red Herrings + Screens?

The playmaker's have long suspected that all - or if not all, than 99% - of CSR (corporate social responsibility) programs are Red Herring + Screen plays. For the sake of brevity, we will use the example of Exxon-Mobil in this post (although we've listed at the bottom of the post other CSR programs) that fit this mold.

In this case, Exxon-Mobil Partner with professional golfer Phil Mickelson and his wife Amy to form the Exxon-Mobil Teacher's Academy. (Click here to view the TV-commercial. To note: Exxon has not posted the commerical to YouTube, ostensibly to avoid a repeat of the General Motors Chevy Tahoe CSR TV-commerical debacle.)

The goal of the academy is to provide third-through fifth-grade teachers with the knowledge and skills necessary to motivate students to pursue careers in science and math. The inferred purpose is to inspire students to become the engineers, mathematicians and scientists of tomorrow.

A noble cause, right? Of course.

But the question is 'why': Why does Exxon need to donate millions to Phil's academy? What's the strategy - or more appropriately, the influence strategy - behind Exxon's move?

To understand why, one has to consider the average day at Exxon. The company faces attacks from myriad parties on multiple fronts (see Influence Strategy Map How Exxon Plays PR Dodgeball.) In effect, Exxon's CSR strategy is to bend, blunt and flip its critics' arguments. Sponsoring the Exxon-Mobil Teacher's Academy is one avenue through which it accomplishes this objective and gains competitive advantage in the marketplace of public opinion.

What about the Screen ? In Exxon's case, it's natural to associate with math and science when the bulk of its company is made up of engineers and scientists. Hence, Exxon lends its credibility to a cause that fits its corporate image.

Voila! A CSR program. A textbook Red Herring + Screen ! Do you agree?

Other Red Herring + Screen CSR Programs:

Starbucks

  • Diverts criticism from those who claim its exploits the profits and labor of those from tea and coffee growing regions by supporting various charities that operate in these regions.

Hilton Hotels

  • Diverts criticism that it's a polluter by belonging to various Green Building Initiatives.

IBM

  • Among many that it supports IBM diverts criticism by supporting green causes and socioeconomic development programs that operate in many of the areas where it operates.

Gap

  • Stops criticism before it starts by actively supporting public health and prevention programs in the textile producing and manufacturing countries where it operates.

For a complete list of all CSR programs click here. We challenge you to find a program that's not a Red Herring + Screen.

Posted by: John Koval

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Comments

Communicators are Influencers for the Next Generation

I still think it is fascinating how Exxon continues to exceed expectations regarding trust within the social corporate responsibility sect.  They have been able to remain conscious producers of a resource that many relate to negatively.  Public Relations practices have leveraged and branded the company as a trustworthy entity among competitors.  Which is more than I can say for Toyota.

I think more and more we are seeing companies use positive issues, ideas and events to advance their organizational objectives.  In my opinion, it is a safe and easy way to overcome public opinions that negatively impact a company.  With that said, it is also wise to consider the negative results that a "screen" play might produce.  Exxon-Mobil was so successful in promoting STEM opportunities for the next generation because its company is in line with science, technology, engineering and math.  Using Phil Mickelson to speak to this Teacher's Academy is another step in drawing opposition from Exxon-Mobil's moneymaking foundation.

In the end, it is difficult to hate Exxon-Mobil when they are proactively making efforts to fund the next generation of young scientists, engineers and mathematicians.  It even makes you forget about the harming affects of oil depletion and the war that is taking place because of it...at least it does during the three-minute spot on the Today Show (give or take a few minutes thereafter).  But, what Exxon-Mobil did accomplish was associate its name to the future of the world and stop "haters" in their ploy to bring down the number one company in the world.

Comm 483

There's really not much more to add to what my classmates have already said. Basically, regarldess of some selfish intentions of CSR programs, they still provide benefits to society. There's nothing wrong with killing two birds with one stone.

First, I think all CSR

First, I think all CSR programs could be called Red Herring + Screening in some ways because in the end, CRS programs benefit the company. It is hard to identify the true motives behind CSR programs.

Companies like Exxon are acused of Red Herring and Screening when they create CSR prgorams in response to problems or criticisms. They are also critcized if they don't do anything. They can't win either way.

It is good to sit back and analyze companies' CSR programs, but it should be done fairfly. It seems like most of the companies being acused of Red Herring and Screening are successful ones -- companies that have been able to gain a competitve advantage over their competitors.

Whether a company is socially responsible or not should not be defined by a few initiatives and CSR does not just include charities. CSR include many initiatives. A company can create a recycling program within its buildings that the public does not know about. It can purchase new energy effiency equipment. It can create programs benefitting its employees.

For example: in addition to its various charities, Starbucks has exceptional employee packages and policies.

Blog posts like the one above unfairly casts a neagtive image on an organization.

Comm 483

As a strategy, social responsibility works as a means of building goodwill between organization and community. In its most callous definition, social responsiblity works as a play, a strategic maneuver to improve an organization's competitive advantage in its marketplace. In reality, corporate social responsibility is not as shallow as providing means to an end.

There are real effects taking place due to the efforts of organizations involved in socially responsible actions. Exon-Mobile's partnership with Phil Mickelson may have been a way to play "PR Dodgeball," however, this partnership will benefit countless teachers and students alike. It is important to not allow skepticism of an organization's motives to get in the way of appreciating the good works organizations are doing.

COMM483 - Response Post

I also agree with my classmates that the Exxon case is clearly a Red Herring + Screen program. I also think in the realm of Corporate Social Responsibility it would be difficult to find an organization that does not follow this approach in executing their CSR programs. Essentially, companies exist to provide a product/service and generate revenue, as such all company programs, whether explicit profit makers or implicit profit promoters, must align with primary goal. Is this wrong? I don't think so. At the end of the day, CSR programs generate mututally beneficial results for the company and the associated philanthropy party, the company receives positive attention and a deserving cause gains funding. This is a win-win situation.

COMM 483

In the case of Exxon-Mobil and most of the other CSR examples provided in the post, it is difficult to deny that these CSR programs are merely a Red Herring + a Screen. In fact, this post was a glaring reminder that even I am guilty of displaying such motives as a PR practitioner. In an assignment about a Health Tech Labs case study, one of my recommendations was that the company promote its water purification campaign in Haiti to divert media attention away from the problem at hand.

However, I do not think that all CSR programs have such "spin doctor" roots. As an example, from the CSRwire link in the post, Bayer Corporation partners with the United Nations Environment Programme for an Annual International Children's Painting Competition. I cannot see any obvious reason that they would need to cover up or "fix" anything involved in their healthcare and nutrition business by launching a creative initiative for kids. Also, it is important to note that most companies do not face so many attacks that they have to "play PR dodgeball" like Exxon, because their business activities do not carry the same implications that drilling for oil does.

Lastly, I think that CSR programs are important and beneficial regardless of the motives behind them. Say that Starbucks is indeed supporting charities in tea and coffee-growing regions only because it exploits profitable opportunities there and feels pressure to improve their image. At least companies are giving back now that CSR is in the spotlight.

CSR

I agree with the statement that you would be hard-pressed to find a company with a CSR that isn't a Red Herring + Screen. Why would companies not use this approach?  Organizations that are for-profit want to boost their brand awareness and their sales.  So even in their CSR programming, they will look for ways to edge out their employers and thwart criticisms they can expect from the public. While sometimes deceptive, I think that Red Herring + Screen CSR is a smart business move.

Intentions Behind CSR

 I agree that the Exxon case is an example of a Red Herring + a Screen CSR program. Like several of my classmates before me, I think that it is interesting to point out that the article seems very skeptical about the value of the corporate social responsibility being exhibited by companies like Exxon, Starbucks, and Gap. The article seems to attribute all corporate social responsibility to the effort of organization to divert criticism and bolstering the corporate image. I would like to think that organizations also participate in corporate social responsibility in order to actually be socially responsible and contribute positively to the community in which the organization exists. I appreciate the tactics that go behind the examples provided above, but I do not think that any tactic is as clear cut as any one or two plays can demonstrate. 

483

It is interesting how the article maintains its skeptical view however most often than not, I believe that this is reflective of general public opinion. The public tends to be skeptical of private corporations motivation because the "bottom line" is the focus in our economic structure. The orginial reason of the organization's tactic may not be clear cut but regardless of intention, the CSR is beneficial to the community.

Comm 483 - Dorie Sanders

I agree with my classmates that this is a Red-Herring and a screen approach. Considering that Exxon is a huge company, who often face a wide variety of negative media coverage or negative feedback from competitors, a Red-Herring approach is a good distraction to any negative problems the company may be having.  Charitable activities often place a company in a positive light.

I also think this could be an assessment to a ping as well.  If a competitor is engaging in philanthropic activity, it is a wise play for their opponent (Exxon) to reciprocate these actions.

It's interesting to read all of the companies who participate in these approaches, however I think it is unfair to assume they are only being philanthropic because these actions will provide them will a good image.  I would hope that some, if not all, of these companies would be charitable simply because they believe in that cause... maybe that's naive of me. 

 

 As everyone has stated,

 As everyone has stated, after watching the Exxon video and reading about it, it is clearly a Red-Herring and screen approach.  But it all got me thinking about CSR programs of well-known companies and corporations, and sadly, it has me questioning how engaged in and motivated any company is in their CSR programs.  As a PR practitioner in training, I've seen myself try to stretch connections like this one (connecting Exxon's workforce of engineers to educating math and science teachers because of course, children are the future).  

Although it is frustrating when analyzing a program like this and you start to feel like a company's heart is not really in their cause, you also have to consider the problems plaguing our nation and how they can be solved.  It's companies like Exxon that have the money to make a difference, so if they are doing it for their image, or for the future of our country, maybe we'll never know...but it's change and progress all the same.  

Comm483

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As previously stated, it is obvious that this is an example of a Red Herring and Screen. While this seems like a bit of a stretch to associate a gas company with elementary education, if the teachers are gaining millions of dollars, is it really such a large issue?  Even if it is a publicity stunt, it seems as though the greater good is benefiting.  In my opinion, this is better than no CSR program, even if Exxon has ulterior motives.

 

Furthermore, if Exxon did not use these techniques, it would only be putting Exxon at a disadvantage.  Since most companies use CSR programs, it is necessary for Exxon to implement these strategies too.  If Exxon failed to implement a CSR program, many would be quick to critique this.  It would only be a matter of time before a new employee or firm came forward and suggested a CSR program if Exxon did not have one.

 

At the same time, I question the importance of this for Exxon.  I think it is safe to agree with the previous post and assume that most people choose gas based on convenience and price.  I cannot think of the last time I heard a friend refuse a gas station because of a lack of a CSR program (or chose a gas station for having a really good one).  However it is also possible that this is a subconscious decision. 

COMM483

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At this point, my response to this blog is not about whether these strategies are or are not Red Herring + Screen because I think it is clear by now that they are.  What I wanted to respond to is the tone of the blog –the blogger seems skeptical of the genuineness of a company’s helping hand.

 

It appears CSR is becoming seen as a requirement from all companies, whether or not they need an image boost at the time.  Reputations take a slight hit when a CSR program is absent even if the rest of the company’s operations meet or exceed expectations.  So, when the blog asks Why does Exxon need to donate millions to Phil's academy?  The answer might simply be to protect itself from being criticized in the future.

 

I think the real question is, are CSR propositions becoming too common?  I am not saying that organizations should stop reaching out and helping the community, but maybe this shouldn’t be seen simply as a PR stunt anymore.  The word Responsibility is in CSR, implying a connection to society is something they should be accountable for.  While I do think that the examples listed above still qualify as Red Herring + Screen, maybe company’s should find new tactics besides CSR under these plays, and make CSR programs a part of their primary initiatives instead.

 

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COMM483

I would agree that Exxon uses a Red Herring + Screen.  Companies have CSR programs because they want to take the heat off themselves, but I do believe that others really do care about the community and they just can't help that their product is harmful. 

After thinking about CSR programs, I really can't think of a company that is not a Red Herring +Screen.  A lot of the companies that do have CSR programs have them for a reason just like IBM, Gap, Starbuck, Hilton, etc.

I agree with my classmates

I agree with my classmates that this is both a screen an red herring. This is an attempt to try and get the upper-hand over competitors through being active and putting the company name in the media. In response to the previous post, questions surrounding the intentions of ExxonMobil's actions are definitely raised. It does seem to be a bit of a publicity stunt rather than a genuine attempt to get involved.



It is interesting to relate different companies and their actions to the various elements. There is a wide range of companies that all need to focus on their image to maintain their reputation and the link to elements such as red-herring and screen is eye-opening.



comm483

Yes, it does appear that Exxon has a red-herring and screen CSR program. It is interesting to learn how many companies do participate in these types of programs (Gap, IBM, Hilton, etc.). It really makes you wonder wether companies honestly have an interest and passion for the programs they endorse or if it is just a publicity act. 

However, I do understand the reasoning behind these types of programs. Exxon-Mobile is constantly under a micropscope and it is important for them to divert from the bad press to the good press. It is unrealistic to think that a crisis or bad press will not arise within a company so it is important to be both proactive and reactive to issues.

 

 

 

 

 

COMM 483

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I agree that corporate social responsibility campaigns are a diversion from critics’ arguments, making them red herrings + screens. I also completely agree with most of my classmates that if a company wants its target publics to stand behind their corporate social responsibility campaigns, then they must not be reactive but rather proactive. I am, however, wondering what benefit Exxon has from a CRS campaign. Who are its target publics in this specific campaign with the Mickelsons? “Exxon gains the competitive advantage in the marketplace of public opinion.” Whose opinion are we talking about? Exxon’s clients/potential clients, or a consumer like me who simply knows Exxon as the gas station? These are two very different publics.

 

Hopefully Exxon did some research about their target public/s before implementing this campaign. For example, how many people choose a gas station for reasons other than 1) cheapest 2) most convenient location? I might be wrong – which is why research is important. Exxon also does work with a variety of industries, creating innovative new products. Potential clients might think more highly of Exxon because of their CRS campaign.

 

To sum it up: Exxon-Mobil is consistently ranked the most profitable company on Fortune 500. I’m wondering if it really needs a CRS campaign (throw in the argument here about whether companies should have them anyways because it’s the right thing to do – does Exxon really seem like that though?), and is it costing itself more money trying to look good when it doesn’t need to.

**CRS should be CSR

**CRS should be CSR

COMM483

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Ha-Ha. This is such an interesting debate. Do companies have CSR programs because they care about the cause they work with, or do they want to convince they public that they care about the world and community. Recently in one of our textbooks, we read some case studies that had to do with CSR programs. At the end of the section we were asked why companies have CSR program. I had a hard time answering this question. I do believe some companies have CSR programs because they really do care about specific cause that they may be related to. But, the other of me feels like companies have an ulterior motive. They want to make their companies look good and maybe even seem like they care. Plus, when most companies have CSR programs, you can’t be the one corporation who doesn’t because then you look even more evil.

 

The red herring + screen reasoning makes a lot of sense. Corporations borrow causes to make them seem morally, environmentally or ethically conscious. It makes them look good. By pairing your corporation with a cause, you can help the cause, but you can also help yourself. Now playing a screen isn’t unethical. But doing a red-herring is. By joining with a cause, an organization can draw the media or competitors away from their intended action. CSR can serve as a distraction for criticizers of a corporation. Media could focus on CSR programs instead of the ‘bad’ thing a company could be doing.

 

 

I do also agree with an earlier post, that every CSR program and organization has to be looked at individually. I’m just generalizing.

COMM 483

I agree that Exxon seems to have a red-herring and screen CSR program. Many companies have CSR programs becuase they are responsible and truly care, others have CSR programs for the sole purpose of looking good for their publics. 

I think each program and organziation must be evaluated seperately.  Exxon-Mobile is a company that is under constant scrutiny from environmental organziations.  Perhaps a green initiative or a CSR dedicated to helping the environment would have been more useful and friendly to its publics.  In addition, their cause seems a bit self serivng- as if they are breeding future EXXON workers.  A comapny such as EXXON does have reason to divert attention and this makes me suspicious of their actions.

 

Comm483

Corporate Social Responsibility, in my opinion, is extremely important to the sucess of a company.  In a way, it goes along with what we have learned about Community Relations.  In order for an organization to gain favorable public opinion, it must be active within its general community as well as in the communities where their products are coming from.  The example of Starbucks supporting charities operating in region where thier tea and coffee are coming from is a perfect example.  Often times these regions are lower income and poor areas.  It is important for a large company like Starbucks to show that they care and are trying to make a different not just through their specific product but as an entire organization.  While many of these programs can be seen as a way for a company to get ahead and are only being done to create a positve image - I appreciate that they are making an effort and at least doing something to help a worthwhile cause.

Red Herring + Screen

 These particular examples surely seem to use CSR to divert from the negative associations that come with their company/organization.  However, while many companies use CSR programs in this way, I think it is important to acknowledge those who have CSR campaigns for genuine interest in being socially responsible.  The American Business Awards include a section that award businesses with the "Best Corporate Social Responsibility Program." www.stevieawards.com/pubs/awards/403_2436_17721.cfm  It should be recognized that not every CSR campaign is a business strategy.

 

We must also ask ourselves the question, do we really care if these programs are merely a distraction from company's less-than-perfect practices?  These companies would likely continue on in their less-than-honorable activities. At least by adding in a CSR program they are acting socially aware and presumably benefiting society. 

COMM483 Post

 I agree that CSR is extremely important for a company to link themselves to social causes and organizations.  However, for major corporations, like Exxon, it can seem like a PR ploy for them to donate money.   While 99% of CSR programs are Red Herring and Screen plans, I think CSR can sometimes be about the company’s publics and not just their competitors. 

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Consumers like to see companies doing good things in society.  For example, Starbucks giving to charities to divert from criticism about exploiting profits.  When Starbuck’s customers here about these charities, they are more likely to spend the $4 on a cup of coffee because Starbucks gives to charities, rather than Dunkin Donuts $2 cup of coffee with no strong CSR campaign.

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COMM483

Corporate Social Responsibility should never be reactive. It is not designed to reverse a negative reputation or fix a crisis. I agree that most CSR programs are Red Herring and Screen programs. Most organizations, including Exxon, give money to charities and start foundations not because they want to, but because they wish to maintain or strengthen an image. Exxon is an oil company, which is not an extremely well-regarded field. Because of this, I am sure that they feel the need to earn the public's trust, so they do it through initiatives like Phil's Academy. I think that it is important for organizations to be involved in CSR programs, but it is difficult to find one that is not fueled by ulterior motives. Public Opinion is important, and it will be interesting to see if organizations in the future can figure out a way to sincerely give back to the community.

COMM483

I completely agree.  Future organizations may benefit from dedicating their time and money to organizations that they are truly connected with.  While I'm not certain how the public would know if this connection is true, I believe that it would greatly benefit companies.  People may actually then relate to the companies and believe them to be socially responsible.  This trend of Red Herring and Screen CSR programs is a bit backwards and has quite a negative connotation.  Perhaps the companies should focus on their communities and causes that matter to them.  Companies need to be proactive, not simply reactive. 

COMM483

 

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            One of the main functions of public relations is to enhance the reputation and gain the trust of the company’s stakeholders. When the public is aware of Corporate Social Responsibility it creates a positive reputation, which gains the public’s trust generating brand loyalty.  CSR is a way of strengthening the public’s trust in the decisions of the directors and will continue to trust and support the company even during a crisis.  CSR should not be used as a quick fix for a company’s negative reputation.  It is a preventative measure.  It is a way to gain the publics trust.  It must be ongoing and integrated into the corporate culture to maximize its effects. CSR may be a diversion tactic; however, it can still be used to create a competitive edge and gain the public's trust.  

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Not ALL are Red Herrings and Screens...

I agree that corporate social responsibility projects should be ongoing and integrated into a company's corporate culture to maximize its effects. CSR can make consumers to become aware of a company's commitment to a cause and then associate that brand with the good it does for society. In regard to the question of corporate social responsibility being all "red herrings and screens," I would have to disagree. If all CSR projects are "red herrings," this poses the notion that they are all made under the "condition" of diversion. Furthermore, I feel that they do not necessarily have to thwart a competitor's movements, as the provided definition of "screen" states. I base my assertion on the internship I had over the summer at a major television and entertainment network; this company has a foundation that grants money to non-profit organizations worldwide that help underprivileged students in activities outside the classroom. From what I saw about the CSR process at my experience there, the company used the foundation just to create a positive reputation and gain publics' trust. It did not set out to divert attention from some wrong within the company or to thwart competitors.

Agreed

I'd have to agree with Becca on this one. I think while CSR reports do keep competitors in mind, I believe that they are actually targetted more towards stakeholders and the media. With these primary publics (more so than competitors at least), companies like Exxon-Mobil are able to improve their image among primary publics and consequently are able to thwart their competitors when criticisms are made against the company.

I actually think that CSR reports are more of a "Recast," or "reinterpretation of an action, event, information, message or symbol by a player so as to lend support to that player's position or agenda or to neutralize or weaken that of its rival." This play seems more appropriate because CSR allows the company to "recast" its image among its publics, forwarding their agenda in the meantime as well as neutralizing criticisms from competitors.

COMM483 Student Post

I think it is extremely important for a company, such as Exxon, to link themselves to social causes and organizations.  As some of the most profitable corporations, it is not only a responsibility to give back to the community and the publics that allow that corporation to function, but it is a strategic marketing move that is often influential and tactical.  Corporate Social Responsibility allows for companies to boost morale in the community regarding its products, ideals, missions and purposes, while obtaining positive media impressions and reputation-building acclaim.

Trust Issue

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I still think it's fascinating how Exxon continues to exceed expectations regarding trust within the social corporate responsibility sect.  They have been able to remain conscious producers of a resource that many relate to negatively.  Public Relations practices have leveraged and branded the company as a trustworthy entity among competitors.  

COMM483

 I really agree with this statement.  Besides the fact that companies have a responsibility to give back to the community and its members, it is an extremely smart and useful tool for companies to gain goodwill among key publics.  Corporate Social Responsibility sets companies apart from others and shows that there is more to their company than just the product.  It allows them to choose causes that relate to their organization and in the process helps make a difference.

CSR programs

I completely agree that most CSR programs are Red Herring and Screen plays. Like the post said, of course companies like Exxon-Mobil are trying to get involved with a noble cause, but the bottom line is why would Exxon donate millions to Phil's Academy? We would all like to believe that Exxon and other companies who have CSR programs get involved with charities from the goodness of their hearts, but these companies are not fooling anyone. After going through and reading about The Playmaker's Standard and process, it made me realize that most CSR program organizations participate in are all just diversions from something negative their image and reputation is being associated with. As much as this takes away from the whole concept of social responsibility,I have to admit it's a smart and strategic way to dodge critics and place a organization in a favorable light, which is a important objective all organizations want to achieve. I also think that all organizations have to create these red Herring and Screen plays because it's the only way to survive and be successfulin this competitive and ever-changing marketplace.

comm483

I also agree that the majority of Corporate Social Responsibility Programs are Red Herring and Screen plays. It is more than likely true that Exxon and other companies with CSR programs do not donate money to charities because they truly want to, but because there is some form of ulterior motive. I always thought of CSR programs important for the image of a company, but never realized that they are diversions from something negative their competitors or protestors associate them with.

Although I do see that many CSR programs are Red Herring and Screen plays, I don't really think that that matters to me. Yes, companies may be trying to avert my attention away from the negativity surrounding their practices, but in the end someone in need is benefiting from the CSR programs. Some charity or organization is the recipient of a donation that will go toward something positive, such as the Exxon-Mobile Teacher Academy. Though there may be negativity surrounding Exxon-Mobile's practices, the fact that they are donating millions of dollars toward a good cause does make their image more positive in my eyes.

I also agree with the previous post in that these Red Herring and Screen plays are necessary in today's world. CSR has become increasingly important over the years in the publics eyes, and I feel as though they will continue to play an important role in the future.

Alterior Motives?

Let me begin by saying that I agree - Exxon's strategies behind its program is, essentially a Red Herring plus a Screen. Oil companies are always getting flak about something... the program was probably started as a means of improving Exxon's image and as a means to improve relationships with a key public (impressionable young future engineers who, possibly, would want to work for Exxon in the future). I also contend that it is likely that at least a high majority of such programs are also Red Herrings + a Screen.

The question that I immediately ask in light of this information is: how applaudable are these programs, if there are apparent alterior motives behind them? Are these programs nothing more than conniving ways to get critical publics off of a company's back?

For starters, it is impossible to truly know the motivations and decisions behind such programs, and it is actually foolish to presume that we, as outsiders of an organization, can determine how truly philanthropic a company is in its outreach efforts - let this statement speak to the cynics. However, there are some bits of general knowledge one can weigh to get an idea of how many companies truly care about the publics they "pretend" to help.

1) The laziness principle

Let me be the first to acknowledge that I am, naturally, a lazy person. If I do not truly care about something, I won't even bother putting in the effort of attempting something. This is true even when I know doing some things would be beneficial to me. I have met many people who are the same way. I am convinced that at least the majority of people on this planet do not like putting in effort into causes they do not truly believe in or see the benefit of. Based upon that principle, we can reasonably assume that a company's CSR program is not necessarily all about the money or protecting its image. After all, it sure takes a lot of effort to PRETEND to care about a public that you don't actually care about. If Starbucks is only exploiting the developing areas that it gets its coffee from, why does it invest in the areas with charities? Granted, some of this is explained by educated self-interest, but history shows that businesses did not bother with such activities in the past because the people running them did not bother to care.

2) The believer principle

I acknowledge that some programs are probably started mostly because of educated self-interest. However, even in this case, there are going to be some in the company who believe in the CSR programs and have actual intentions of helping other people. Many people who are once disinterested in helping others become activated because of such CSR programs, and experience a change of heart so that they actually "believe in" the program's mission.

3) Transparency of information principle

Not sure if a company truly cares or if its CSR programs are a farce? Take a look at how transparent the company is with information on such programs. Does it simply note the program exists and expect publics to believe that these programs are doing good, or does it provide specific and relevant information? For example, are there participants in these programs that voice the benefits the program has had? It is difficult for a company to PRETEND to be philanthropic without the media snooping about and interviewing participants to see if they feel cared for or not.